Refund Policy

Last updated September 13, 2026

The short version

A plain-English summary. The full policy below is what legally applies.

Full refund within 7 days if you have completed less than 6 hours and have no certificate
Once a certificate is issued, we cannot refund the course.
Bought the wrong course? We can usually transfer you instead.
DPS license and permit fees are paid to DPS, not to us, and we cannot refund them.
Email WylieDrivingSchool@Yahoo.com or call (972) 442-6200.

1 Our guarantee

We want you to finish your course and get your certificate. If the course is not right for you, we will refund you under the terms below.

Money-back guarantee

Request a full refund within 7 days of purchase if you have completed less than 6 hours of the course and no certificate has been issued.

2 When you get a full refund

You bought the wrong course by mistake and have not started it
You bought within the last 7 days and completed less than 6 hours
A technical fault on our side stopped you finishing and we could not fix it
You were charged twice for the same course
We cancelled your course

3 When we cannot refund

A certificate has already been issued to you
You have completed 6 hours or more of the course
More than 7 days have passed since purchase
Your account was terminated for breaking our Terms of Service
You did not pass the final examination after using all permitted attempts
DPS or another agency declined your certificate even though the course met its stated requirements
Your course access period ended before you finished (24 months for the teen course, 12 months for the adult course)

4 Government fees

Fees paid to Texas DPS or another government agency, such as license and permit fees, are not paid to us and cannot be refunded by us. Contact that agency directly.

5 How to request one

To ask for a refund:

Email WylieDrivingSchool@Yahoo.com with the subject line “Refund Request”
Include the email address on your account, the course name, and your order number
Tell us briefly why you are requesting a refund

You can also call (972) 442-6200, Monday to Saturday, 9am to 6pm.

6 How long it takes

Here is what happens after you ask:

Stage	Timeframe
We review your request	Within 3 business days
We issue the refund	Within 5 business days of approval
Funds reach your account	3 to 5 business days, depending on your bank

Refunds go back to the original payment method. We cannot refund to a different card or account.

7 Course transfers

If you bought the wrong course, we can usually move you to the correct one instead of refunding. If the new course costs more, you pay the difference. If it costs less, we refund the difference. Contact support to arrange a transfer.

8 Chargebacks

Please contact us before disputing a charge with your bank. Most issues are resolved faster directly. If you file a chargeback while a refund request is already open, we may suspend your account until the dispute is resolved.

9 Contact us

Email	WylieDrivingSchool@Yahoo.com
Phone	(972) 442-6200
Hours	Monday to Saturday, 9:00 AM to 6:00 PM CT
Address	808 S Ballard Ave, Suite 100 Wylie, TX 75098