Last updated: [DATE]
Our Promise
We want you to finish your course and get your certificate. If our course is not right for you, we will refund you under the terms below.
1. Money-Back Guarantee
You may request a full refund within [X] days of purchase if you have completed less than [X]% of the course and have not been issued a certificate.
[Adjust these two numbers to what you can actually honour. A guarantee you break costs more than one you never made.]
2. When You Can Get a Full Refund
- You purchased the wrong course by mistake and have not started it
- You purchased within the last [X] days and completed less than [X]% of the course
- A technical fault on our side prevented you from completing the course and we could not resolve it
- You were charged twice for the same course
- Your course was cancelled by us
3. When We Cannot Refund
- A certificate has already been issued to you
- You completed more than [X]% of the course
- More than [X] days have passed since purchase
- Your account was terminated for violating our Terms of Service
- You did not pass a final examination after using all permitted attempts
- A court, agency, or insurer declined to accept your certificate, where the course itself met its stated requirements
- You missed a court deadline or other deadline that was your responsibility to meet
4. Government and Third-Party Fees
Fees paid to a court, DMV, state agency, or other third party are not paid to us and cannot be refunded by us. Contact that organization directly.
5. How to Request a Refund
- Email support@wyliedrivingschool.com with the subject line “Refund Request”
- Include the email address on your account, the course name, and your order number
- Tell us briefly why you are requesting a refund
You can also call [PHONE NUMBER] during [BUSINESS HOURS].
6. How Long It Takes
| Stage | Timeframe |
|---|---|
| We review your request | Within [X] business days |
| We issue the refund | Within [X] business days of approval |
| Funds reach your account | [X] to [X] business days, depending on your bank |
Refunds are returned to the original payment method. We cannot refund to a different card or account.
7. Partial Refunds
[Delete this section if you do not offer partial refunds.]
Where a full refund does not apply, we may at our discretion offer a partial refund or a credit toward another course. This is decided case by case and is not an entitlement.
8. Course Transfers
If you bought the wrong course, we can usually transfer you to the correct one instead of refunding. If the new course costs more, you pay the difference. If it costs less, we refund the difference. Contact support to arrange a transfer.
9. Chargebacks
Please contact us before disputing a charge with your bank. Most issues are resolved faster directly. If you file a chargeback while a refund request is already open, we may suspend your account until the dispute is resolved.
10. Changes to This Policy
We may update this policy. The version in effect on the date of your purchase applies to that purchase.
11. Contact
Email: support@wyliedrivingschool.com
Phone: [PHONE NUMBER]
Hours: [BUSINESS HOURS]